Privacy Policy

Information we may collect

The information handled by Slotsdj Casino depends on how you use the website and services. Some information is provided directly by you, some is generated when you use the site, and some may be received from service providers or other sources where this is necessary for account, payment, security or legal purposes. We try to collect information that is relevant to these purposes and avoid requesting information that is not reasonably needed.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and communications with our support team. We may also handle information about your responsible gaming settings, account status, requests, complaints and other choices connected with your use of the account.

Identity and verification information

To help confirm identity, eligibility and the safe use of an account, we may request verification information and documents. This can include identification documents, proof of address, images or other information needed to complete checks. We may also record the outcome of verification, risk and anti-fraud checks. These checks help protect players, prevent misuse and support our legal and operational responsibilities.

Payment and transaction information

We may handle records relating to deposits, withdrawals, payments, refunds, account balances and other transactions. Depending on the payment method, this may include payment identifiers, transaction references, relevant account details and information supplied by a payment provider. Payment information may be processed by specialist providers, and we may retain transaction records so that payments can be checked, supported, reconciled and properly recorded.

Technical, device and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device details, language settings, approximate location information, pages viewed, access times, referring pages and general interaction data. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance, understand site usage and support security.

How we use personal information

Personal information may be used for the following purposes. The exact information used will depend on the activity involved and the information reasonably required for that activity.

• To create, maintain and administer your account, including checking account details and providing access to available services.
• To process deposits, withdrawals and other transactions, keep accurate records and help resolve payment questions.
• To verify identity, confirm eligibility, detect suspicious activity, prevent fraud, protect accounts and maintain the security of the website.
• To provide customer support, respond to enquiries, review complaints and communicate about account activity or service matters.
• To meet applicable legal, regulatory, tax, record-keeping and responsible gaming obligations without naming or relying on a particular legal authority in this policy.
• To monitor the performance, reliability and security of the website, investigate technical issues and improve the way the services operate.
• To understand general usage patterns and preferences, develop improvements and present information that is more relevant to players.
• To send service communications, such as account, security, transaction or policy messages. Where marketing consent is required, marketing communications will be handled in accordance with that choice.

We may combine information from different interactions where this is reasonably necessary for the purposes described above. For example, account details may be considered alongside verification, transaction and technical records to protect an account or investigate unusual activity. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have otherwise agreed.

Service providers and other recipients

We may share relevant information with providers that help operate the website and services. These providers may support identity verification, payment processing, fraud prevention, information technology, hosting, customer support, communications, analytics, security and record management. They should receive only information needed for their role and are expected to handle it appropriately.

Information may also be disclosed where needed to protect players or the business, investigate suspected unlawful or harmful activity, respond to valid requests, enforce terms, manage a dispute or meet a legal obligation. If information is handled by a provider in another country, appropriate arrangements may be used where required. We do not sell personal information simply because you have created an account or visited the website.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you visit a website. Some are needed for essential functions, such as keeping a session active, remembering selected settings, supporting login processes and helping protect the site. Other cookies or similar tools may help us understand how the website is used, measure performance, remember preferences or support relevant communications.

You can manage, restrict or delete cookies through your browser settings. If you block essential cookies, some parts of the website may not work correctly or some account functions may be unavailable. Browser controls vary, so you should review the settings and help information for the browser or device you use. Changing cookie settings does not necessarily remove information already collected, but it can affect future collection or storage on your device.

Security of information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and the use of specialist providers. No website, device or method of transmission can be guaranteed to be completely secure. You should keep account credentials confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The retention period depends on the type of information, the reason it was collected, ongoing risks or disputes, and any applicable record-keeping requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. We will consider reasonable requests and may need to verify your identity before providing information or making changes. Verification helps prevent information being disclosed to the wrong person and protects the security of your account.

Requests you may make

• Access: ask for information about the personal information we hold about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete, outdated or misleading.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, transaction or dispute purposes.
• Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not affect processing that is necessary for your account, transactions, security or other lawful purposes.

Making a privacy request

To exercise your data rights, ask a privacy question or raise a concern about the handling of your information, email support@slotsdjcasino.click. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send unnecessary sensitive information in an email. We may contact you through an appropriate account channel to confirm your identity or clarify the request.

We aim to review privacy requests within a reasonable period. The response may depend on the nature and complexity of the request, the information involved and any obligations that require us to keep or disclose records. If a request cannot be completed in full, we will generally explain the relevant reason where we are permitted to do so. You may also contact us about a suspected privacy incident, an unwanted marketing message or a concern about the accuracy or security of your information.

Updates to this policy

We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The current version published on the website will apply to information handled under the updated policy. We encourage players to review this page from time to time so they understand the types of information handled and the choices available to them.